Job Description :
· Responsible for assessment and negotiation of priority for major incidents impacting with support teams and senior IT/Business Leadership

· Accountable for facilitating (hosting, pulling in required participants, and driving conversation) of major incident recovery bridge

· Accountable for communicating major incident details to all levels or the organization within defined MIM time frames

· Accountable for delivering process changes and training within the North America MIM execution team in coordination with global process changes

· Responsible for compiling incident analysis reports in support of proactive and retrospective incident analysis

· Responsible for proactive analysis of Incident records for stability improvement opportunities

· Consulted for major incident debriefs with recovery teams and IT leadership

· Consulted for providing process improvement feedback to the Major Incident and Problem Management process

· Consulted for contributing to overall Global Incident Management process improvements

Client : confidential