Job Description :
Title: HR Connect Lead Duration: 1 Year + Location: Washington, D.C Job Description Serves as a team lead supervising HRIS Specialists providing customer service, system support and system administration for HR Connect and NFC, customizing and running ad hoc reports, conducts system testing and performs data analysis. Serves as a technical expert researching and analyzing reported problems and responds to more complex inquires on HR/Payroll system issues. Assists in the resolution of errors encountered when processing actions through the systems. Administers quality control procedures and participates in process improvement activities, including data entry and data clean-up. Develops and maintains supporting documentation and operating procedures to facilitate training and mentoring of staff. Ensures that requests for system updates/changes follow established protocols, coordinates requested changes with customers and conducts user acceptance testing. The position is onsite in Washington, D.C. at the federal client's site. Individuals may need to travel (up to 25%) within the Washington, DC area or Chesapeake, VA Technical Skills: Skill Years/Level of Experience Mandatory Demonstrated work experience providing technical and system administration support with HRIS and payroll systems 10 Utilizing an HRIS in direct support of a federal government agency equipping the applicant with knowledge and experience of at least 2 or more HR/Payroll business functions (i.e, benefits management, personnel action processing, payroll processing) 7 Supervisory experience managing a team of 5 or more employees 5 Experience managing and monitoring work activities for employees working remotely 2 Experience interacting with customers (attending and presenting at client meetings, managing client requests) 2 Knowledge and experience in applying federal HR rules and regulations to assist users processing personnel actions 2 Knowledge and experience in applying federal HR rules and regulations to assist users processing personnel actions (i.e. Guide to Processing Personnel Actions, Title 5, and Guide to Personnel Data Standards Preferred Experience with using and managing multiple systems (i.e., Peoplesoft, Empower, HR Connect and NFC) Excellent analytical skills with strong attention to detail and problem-solving techniques Knowledge and understanding of system configuration and data flow processes Experience in interpreting and applying federal HR/payroll rules and regulations and understanding the interrelationships of HR and Payroll functions Ability to take initiative and follow-through on assignments Possesses excellent interpersonal skills and ability to build client relationship and credibility Strong organizational skills and time management Ability to analyze data and present in a meaningful way Expertise in software applications sufficient to analyze, formulate, and recommend appropriate policies, procedures, and processes, as well as resolve related HR information systems problems in a federal, HR environment Job Responsibilities: Researches and resolves customer inquiries/requests, or system problems, performs scheduled activities, recommends solutions or alternate methods to meet requirements. Processes data change requests to update or correct data in the system and resolves issues and user access/security; documents and tracks customer inquiries and resolutions using an internal automated system. Participates in HRIS business requirements analysis, system testing and change management of system implementations, upgrades, patches and enhancements. Creates customized reports on an as needed basis and regularly generates adhoc reports for other teams' members or to meet customer operational requirements. Utilizes system functionality to execute processes and responsible for updating system table configuration paying attention to detail to ensure accuracy of data. Reviews existing business processes, policies and procedures, identifying opportunities for process improvement and increased efficiency. Attends meetings for process deadlines, issues and root cause identification, and offers options for solutions. Assigns work to subordinate staff and monitors progress and deadlines for assigned work activities.