Job Description :
This is Santhosh Greeting from Nityo Infotech Corp. Hope this email of mine finds you well please find the job description below let me know your interest Position : Java production support Location : Charlotte, NC ( 8+ years of experience in production support Knowledge of core java a plus. Troubleshoot, diagnose, analyze and fix the production issues via ticket in given SLA Work with Technology managers and assess with various projects related effort. Participate in leadership meetings to discuss projects issue progress for the team. Coordinate with multiple teams in order to meet the technical challenges Utilize troubleshooting experience, help solve deep technical application and/or system level issues Communicate clearly and effectively with executives and customer alike during and post incident activities Drive the Root Cause Analysis(RCA) process to prevent repeat issues and ensure high service quality Work in a team environment to handle the day-to-day needs of the Support/Engineering organization. Experience in tools like SPLUNK , WinSCP, Putty to explore logs , Experience on tools like Dynatrace / AppDynamics to monitor server health and track user activities. Experience in tools Confluence to save Project Plan, Change request , On-call schedule and routine item for production support. Experience in tools like Toad , MySQL to prepare and execute database scripts and also to investigate user data at backend. Participate in a rotating on-call support schedule; Multi-task and maintain focus on achieving internal and external SLA’s Focus on delivering results in terms of solving customer issues by priority Production Deployment responsibilities : Prepare deployment gameplay and walkthrough it with all stakeholders , Coordinate with all groups involved in production deployment activities, Send all timely updates to all stakeholder, Communicate with QA and get their signify after every release, Address any issue hiccups in respective area wherever necessary.

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