Job Description :

Position Summary:  Configure, install, monitor, and maintain IT user’s PC software and hardware. 

Provide Information Technology Support to end-users at remote sites, as needed.  Assist with endpoint remediation to ensure PC client health.  Install and configure network and local printers.  Provide support and troubleshooting on mobile devices.  Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems.  Provide end-user training, as needed.  Assist in audio visual setups and videoconferencing support, for in-person, virtual, and hybrid meetings.  Responsible for maintaining Windows workstations and overall information systems support for Turnpike Enterprise users. 

 

Duties and Responsibilities:

  • Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
  • Assist in coordinating audio visual setups and videoconferencing support
    • Virtual Meeting Applications knowledge preferred
  • Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking
  • Responsible for security administration (password resets)
  • Install, configure, and update software
  • Participate in team projects, meetings, and assignments
  • Responsible for reading and following the Department’s Procedures and Policies
  • Responsible for understanding and enforcing the Department’s Policies and Procedures
  • Responsible for documenting solutions to Technology issues
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources
  • Responsible for tracking incidents in the (2) Service Desk Ticketing Systems
  • Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment
  • Telework may be required (see description of Telework requirements in this posting)
  • Perform other related duties, as assigned
  • Flexibility to work hours between 7:00 AM to & 6:00 PM, Monday through Friday
  • After hours on-call rotation with assistance in the evenings and weekends
  • Ability to work other hours, as assigned for business continuity

 

Knowledge, Skills, and Abilities: The ideal candidate should possess the following:

  • Good Verbal & Written Communications 
  • Analytical Problem Solver
  • Self-motivated and disciplined
  • Mobile Device support experience
  • Customer-centric
  • Audio Visual support experience
  • Detail Oriented & Quality Focused
  • Active Directory knowledge
  • Time Management & Organizational Skills
  • Team Player
  • Service Center Configuration Manager (SCCM) awareness

 

 

Dimensions:

 

Education:

Associate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience.  A+ Certification, preferred.

 

Experience:

1 to 3 years

 

Complexity:

  • Enterprise environment experience is a plus
  • Ability to take direction and constructive feedback for improvement
  • Willing to work varying shifts
  • 50% Travel
  • Ability to lift up to 50 pounds
             

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