Job Description :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Create a positive customer support experience; build strong relationships through understanding, communicating promptly on progress, and handling customers with a consummately professional attitude.

·        Log all incidents and requests; address and resolve basic and complex incidents and requests; engage other resources as appropriate to resolve incidents or requests.

·        Manage user access and create user profiles with appropriate security settings and ensure the user profile is properly managed when changes occur.

·        Create and maintain telephone extensions, voice mail, teleworker configurations as appropriate to meet user requirements.

·        Provide training and support to end users on use of computer hardware and software and other equipment.

·        Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware and software, networked peripheral devices, and networking hardware products.

·        Perform on-site analysis, diagnosis, and resolution of network, phone, cellphone and workstations for a variety of end users. Recommend and implement corrective hardware solutions, including off-site repair as needed.


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