Job Description :
Hi , We have opening for below position Please go through JD & share suitable profile Role: Help Desk Analyst Location: Illinois/Indiana Duration: Long Term Visa: Only GC/USC Experience: 5+ Years Must be local to IL & IN Position AWS Linux L1 Support Level L1 Key Deliverables Will be responsible for Linux systems engineering, administration, operations, and support for all Cloud based Server and services. Coordinate and perform server and peripheral installs, adds, moves, and changes in accordance with user timing and needs and to minimize impact on users resulting from maintenance activities. Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Teams, Skype, OneNote, Outlook, etc., Maintain and provide support for all IT infrastructure Provide tier 1 and tier 2 support and troubleshooting Respond to customer support requests via both the ticket and phone systems within our SLA commitments. You will be responsible for continuous measurement and high availability of the Production environments Improve service availability and performance by continuously fine tuning the systems, applying patches/updates, executing and monitoring maintenance jobs Design and automate platform check to engage with Engineering before customers escalates on system issues. Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation The successful engineer has a wealth of experience and a proven track record in delivering the full lifecycle from technical requirements capture, high level architecture, design, documentation, build and handover into operations. Follow Incident, Request, Problem, Change, Access Management processes based on ITIL and our IT-service management tool Technical Skills SQL, Java, Linux, EC2,Cloud,AWS,AZURE Behavioral Skills DEVOPS madatory AWS Linux L1 Excellent communicator, written verbal. Strong understanding of Cloud technologies specially AWS Azure design process by leveraging a wide range of Cloud Services ITIL service management framework software developments Domain IT Software - Application Programming, Maintenance Educational Qualification Any Graduate in Any Specialization Work Experience (description) DEVOPS madatory AWS Linux L1 Excellent communicator, written verbal. Strong understanding of Cloud technologies specially AWS Azure design process by leveraging a wide range of Cloud Services ITIL service management framework software developments Years of experience 1 3 years Certifications Certification in AWS/Azure Thanks, Priyanka| IT Recruiter AVTECH Solutions Inc.
             

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