Job Description :
IDEALFORCE has a Contract-To-Hire position available immediately for an Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only LOCAL CANDIDATES will be considered.
Job Description:
The client is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day. Currently looking for an exceptional individual to join the Management Information Systems (MIS) team. The individual appointed to this position is the first level technology support for the ICA.
This position responds promptly to customer needs; takes a customer-centric approach to problem solving; responds to requests for support and assistance through all communications methods; prioritize and schedule Helpdesk requests. Troubleshoots and resolves hardware and software problems under leadership and direct supervision of more senior helpdesk staff. Works with external IT resources or vendors to identify and resolve hardware or software issues. Solicits customer feedback to improve service aligning with standards defined by the CIO; manages difficult or emotional customer situations; fosters relationships. Works within guidelines of established methods while looking for improvement opportunities; provides solutions to MIS leadership. Aligns work activities to prioritization as declared by leadership and senior Helpdesk staff. Processes and assists in procurement of MIS department materials. Up to 50% of this role will consist of working directly with Procurement and Accounting departments to process purchases. Assists the CIO with general department tasks.
Upon Conversion, ICA offers an excellent benefits package, including top-ranked retirement and long-term disability plans, affordable medical, dental, vision, life and short-term disability plans, 10 paid holidays per year, 13 paid vacation days and 12 paid sick days per year, and a deferred compensation plan option.
REQUIREMENTS
- AZ Driver’s License Required (for the conversion not for contract duration) Upon conversion in-state travel is required. Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see A.A.C R2-10-207 (12 Employees may be required to use their own transportation, as well as maintaining valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.
Knowledge of:
- Customer service principles and processes
- Helpdesk ticket management systems
- Microsoft Windows operating systems and OFFICE applications.
- Computer and peripheral hardware.
- Understanding of IT ticket systems and experience in documenting solutions.
- Corporate procurement process lifecycles.
Skill in:
- Strong customer service skill.
- Excellent interpersonal, written and oral communication skills.
- Strong problem-solving skills and attention to detail.
Ability to:
- Balance, prioritize and organize multiple tasks.
- Work collaboratively in teams and across organizations.
- Synthesize feedback and adjust plans accordingly.
- Build strong relationships inside and outside the organization.
- Resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately.
SELECTIVE PRFERENCES
Preference will be given to candidates with one to three years of information technology and procurement experience (or equivalent experience
APPLICATION INFORMATION
- All newly hired employees are subject to E-Verify Employment Eligibility Verification.
- ICA is an Equal Employment Opportunity Agency.
- Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to jb dot resumes at along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.