Job Description :
Hardware Repair
Replicate and resolve customer issues in the hardware environment (Triage
Prioritize the day’s repairs to ensure that all equipment is returned to users within each Client’s Service Level guidelines (whether working in a dedicated or syndicated environment
Complete all steps necessary to fully configure equipment for new hires and “rebuild” type repairs
Prepare Manufacturer Repair orders for damaged equipment

Horizon and Call Logging
Consistently monitor Horizon for incoming repairs.
Submit detailed Defective Tag summaries documenting actions taken towards the resolution of an
Provide feedback on processes and technical documentation to assist in verification of order completion issue.
Escalate issues to Hardware Manager/Supervisor, Quality Assurance/Control staff as applicable.

Perform special projects as assigned by management.
Stay current on Original Manufacturer Equipment policies, changes and maintenance procedures for their equipment.
Continually update technical information and best practices concerning proprietary applications to the C3i Reference Library and other knowledge management channels.
Accountable for all assets handled, including but not limited to, virtual tracking, physical tracking, and physical condition