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Genesys L3
Nashville, TN
Nashville
TN
37246
Date
: Feb-16-21
2021-02-16
2022-02-09
Genesys L3
Nashville, TN
Feb-16-21
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
6
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
[GCP] Google Cloud Platform
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Genesys Voice
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel
Rate/Salary ($)
:
Market
Duration
:
6
Sp. Area
:
Cloud, Salesforce, SaaS
Sp. Skills
:
[GCP] Google Cloud Platform
Consulting / Contract
H1B Sponsorship Available
CONTRACTOR
Direct Client Requirement
Required Skills
:
Genesys Voice
Preferred Skills
:
Domain
:
IT/Software
VdartInc
Alpharetta, GA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Role: : - Genesys L3 Location: : Nashville, TN Duration: Contract Job Description: Core Experience in Genesys Voice/IPT Telephony 10+ years of strong experience in Genesys L3 support. Strong knowledge of Genesys framework and Pure engage 8.x platform. Experience with pulse reporting, GMS, GIA, Callback, Routing, Real-time Reporting, Business attributes, agent desktop, Media control platform, Verba Call Recording Voice gateways, SIP, URS, Historical Reporting, Resource Manager, Genesys WFM, Stat Server, T-Server, SIP Server, Chabot Gateway. Genesys Architecture, Genesys Composer, Call routing application development, Genesys Rules Engine (GRE), Genesys Orchestration (ORS), Genesys Voice Process (GVP Genesys Certified Professional/Genesys Certified Support (GCP/GCS) is a plus. Composer development experience in routing strategies and IVR. Well versed with Genesys Contact center technologies. Strong L3 troubleshooting experience of complex issues. Strong experience Genesys contact center installation, upgrade and patching. Inbound, Outbound, multi-channel experience. Identify problems and errors - identify problems and errors prior to or when they occur. Ensure resolution of incidents and requests - Identify the root cause of incidents and problems and ensure the efficient and comprehensive resolution of incidents and requests. Incident management - Assist in analyzing, assigning, and further escalating support calls as needed. identify failures and short-comings in the current processes and escalate with recommendations. Take full ownership for managing the incident to resolution within the service level conditions. Expertise in SIP Protocols, Genesys Framework and Architecture. At least 6 8 years' of contact center solution related Engineering work experience. Any technical graduation. Should be aware of ITIL process. Network Certification with Qualification is a plus. Should have good communication skill.
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