Genesys L3 Consultant

Quincy, MA Quincy MA 02269

Date : Mar-29-24

Genesys L3 Consultant

Quincy, MA

Mar-29-24

Work Authorization

US Citizen
GC
H1B
GC EAD

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Junior

Rate/Salary ($)

:

BASED ON EXPERIENCE

Duration

:

3 Months

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

Cisco Admin, Cisco Networking

Consulting / Contract

Required Skills :

Cisco, Artificial Intelligence, Business Analyst, JSON, Oracle, Salesforce.com, ServiceNow, SOAP

Preferred Skills :

Domain :

Work Authorization

US Citizen
GC
GC EAD
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Junior

Rate/Salary ($)

:

BASED ON EXPERIENCE

Duration

:

3 Months

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

Cisco Admin, Cisco Networking

Consulting / Contract

Required Skills :

Cisco, Artificial Intelligence, Business Analyst, JSON, Oracle, Salesforce.com, ServiceNow, SOAP

Preferred Skills :

Domain :

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tanishasystems
Boston, MA
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Job Description :

Job Description :

L3 should have overall 8+ years of experience in Genesys Contact Centre.
Extensive experience in troubleshooting of Genesys Cloud CX platform, break fix and Incident management.
Designs, develops, and implement Contact Center IVR applications and migrate Cisco UCCX contact center applications to Genesys Cloud CX platform.
Good understanding and hands on Client s (Cisco Cube / Oracle)
Responsible for configuration of all service requests, development of new flows, data integrations ( Service Now, Salesforce...etc.) , and technical documentation including designs and handoff materials, Capacity, and queue management.
Development experience of new features in IVR/Routing Work with Product Owners, business analyst to develop technical solutions.
Responsible for development, tests/debug programs, and maintains/supports deployed interfaces.
Implementation of API / Web Service integrations and experience in Rest, Soap, JSON.
Responsible for development, tests/debug call flows, and maintains/supports deployed projects.
Responsible for maintaining run books, Knowledge Bank, and documentations for projects.
Experience in reporting and analytics of Genesys Cloud contact center platforms.
At least 3 + years of development experience in Genesys Cloud CX platform.
Resource who is aware of Contact center day to day production work and understand the call flows in IVR and Genesys world.
Strong Engineering and Software development knowledge, Hands on experience on automating manual efforts in contact center domain.

Certifications

Genesys Cloud Admin (recommended)
Genesys Cloud Architect (recommended)
Genesys Cloud Scripting (recommended)
Genesys Cloud Developer ( Added advantage)

Additional Preferred:

Understanding Cisco UCCX Call Flows
Migration experience to On-Prem to Cloud Contact Center
Hands on Conversational IVR , Chat bat
Understanding of Generative AI

Client : Tanisha Systems

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