Job Description :
Job Title: Genesys Developer
Location: Wilmington, DE
Duration: 6 Months
Client: JPMC

Interview Mode: Bluejeans



6 years of experience in Contact Center Technology using Genesys Framework.

Hands on experience on Composer SCXML Work-flow development including ECMAScript, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… ismandatory

Good Hands-on experience with Genesys Config/Management layers, Routing layer,GVP, SIP layer/Media layer.

Hands on experience with Composer/IRD strategy development includes ECMAScript, Development of Rules using Genesys Rules Developer Tool (GRDT)

Expertise on Genesys Rules System

Development of Rules using Genesys Rules Developer Tool (GRDT)

Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment

GRAT Audit Trial

GRE Cluster etc.…

Application logs troubleshooting such as:

SIP Server/T-Server (T-Lib)

SIP Messaging

Universal Routing Server

Orchestration Server

Stat Server

GVP Components

Genesys Rules Engine

Messaging between ORS and URS such as InvokeFunctionalModule methods such asSCXMLSubmit, SCXMLQueueQuery etc.


o Hands on experience with verylarge-scale deployment of Genesys 8.5 - Framework, Configuration andManagement, Routing & Media components with integration experience.

o Demonstrated knowledge andability to troubleshoot any complex issues around Genesys config/managementlayers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

o Working knowledge in theinstallation and configuration of the Genesys suites is a plus

o Knowledge on Programminglanguages such as J2SE, J2EE, Spring Boot etc.… is a plus

o Knowledge on RDBMS Databases suchas Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus

o Knowledge on Cloud Computingtechnologies such AWS, Azure etc.… is a plus

o Knowledge on Genesys SDKdevelopment is a plus

o Experience working on GenesysAdministrator Extensions, Genesys Administrator and CME.

o Good communication skills(Written and oral


? Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMAScripting, Web Request, Web Service Blocks, DB Blocks

? Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRDstrategy development, GRAT

? Trouble Shooting: SIP server/ T-Server

Role: Work with Application DevelopmentTeam supporting IVR, middleware and Contact Center Desktop IntegrationServices.

Responsible for delivering high quality Voice and CTI.

Providing estimates, responsible for detailed analysis and design, development,unit testing, providing support during QA and UAT cycles and a defect freeproduction delivery.

Inaddition to Contact Center Technologies, this team provides an internalintranet based UI solution to enable business users to make dynamic changes tothe IVR applications.

The position will require off hours support as needed.

Application Developers are expected to work closely with the entire IVR and CTIDevelopment team in the US and India primarily.

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