Job Description :
Required:
6+ years of experience in Contact Center Technology using Genesys Framework.
Hands on experience on Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.… is mandatory
Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
Expertise on Genesys Rules System
Development of Rules using Genesys Rules Developer Tool (GRDT)
Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
GRAT Audit Trial
GRE Cluster etc.…
Application logs troubleshooting such as:
SIP Server/T-Server (T-Lib)
SIP Messaging
Universal Routing Server
Orchestration Server
Stat Server
GVP Components
Genesys Rules Engine
Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc.
Other:
Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
Working knowledge in the installation and configuration of the Genesys suites is a plus
Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus
Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus
Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus
Knowledge on Genesys SDK development is a plus
Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.
Good communication skills (Written and oral
Technologies:
Genesys Technologies: Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks
Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT
Trouble Shooting: SIP server/ T-Server
Role: Work with Application Development Team supporting IVR, middleware and Contact Center Desktop Integration Services.
Responsible for delivering high quality Voice and CTI.
Providing estimates, responsible for detailed analysis and design, development, unit testing, providing support during QA and UAT cycles and a defect free production delivery.
In addition to Contact Center Technologies, this team provides an internal intranet based UI solution to enable business users to make dynamic changes to the IVR applications.
The position will require off hours support as needed.
Application Developers are expected to work closely with the entire IVR and CTI Development team in the US and India primarily.