Job Description :
Greetings from Canopy One Solutions,
Hope your day is treating you well!
Please glance the requirement & respond me back with your finest consultant Resumes & Contact Details.

Project Details:
Role:  Genesys Composer 
Location:Baskin ridge NJ , Hartford CT, Minneapolis MN,
Duration:6+ months
Interview Criteria: Telephonic + Skype

Job Description:

Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

•         Genesys certification in Routing

•         Experience in developing Routing workflows using Composer

•         Extensive SCXML troubleshooting

•         Experience in Orchestration Server

•         Extensive knowledge in Genesys rule authoring tool (GRAT), Genesys rune engine(GRE)

•         Experience in ECMA scripting

•         Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

•         Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

•         Ability to architect routing design and development for new solutions that will be implemented for the customer

•         Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes

•         Experience in troubleshooting routing issues in production on call

•         Excellent Communication and interpersonal skills

•         Configuration management tools

             

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