Title: Genesys Administrator
Location: Atlanta GA
Duration: 1 year
Provide Interview Availability for Today & Tomorrow
Primary job responsibilities:
Experience with Genesys 7/8.x Framework operation and maintenance, Genesys Administrator, GAX, CIM, SIP Server, HA architecture, Voice Routing, and Multi-Channel Routing.
Expertise and experience in Call Routing Management (Interaction Routing)
Composer, Designer)
Genesys SIP Server, SBC, and IP Phone knowledge and experience
VoIP SIP, SBC call troubleshooting knowledge and experience
Understanding and experience with Contact Center Redundancy / Disaster Recovery Planning
Knowledge of SQL queries and the MS-SQL database is required.
TCP/IP, DHCP, TFTP, VLAN, SIP, UDP, QoS, VoIP, and VLAN design are examples of fundamental voice networking technologies.
Reporting (CCA, Infomart), G-Plus adapter for WFM Infrastructure Change, Release, and Upgrade Implementation
Ability to interact with and cultivate positive working relationships with technology teams, business analysts, and vendors.
Current Genesys certifications(preferred) (8.X CIM Consultant or 8.X SIP Consultant)