Job Description :
Launch Your Career with Cook Systems
Ready to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.
Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.
Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!
Fully Remote - Web Cam Interview - Market-rate compensation package
The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.
*This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
*State of Georgia resident applicants only.
Position Responsibilities:
? Receive and track onboard and offboard requests; check the requests for completeness and accuracy
? Submit requests for new accounts using ServiceNow ticketing system.
? Submit request for setup and delivery of equipment and wireless devices.
? Coordinate with application teams for additional application access requests
? Track progress of requests to completion and escalate to vendors and management as needed.
? Review accounts for accuracy of provision or deprovision based on requests
? Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
? Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
? Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
? Communicate status of processed onboard or offboard requests to hiring managers
? Resolve requests within SLA while providing the highest level of customer service
? Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
? Associate degree in a related field OR minimum 2+ years of help desk support
? One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
? Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
? Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
? Detail oriented with the ability to work independently
? Excellent oral, written, and interpersonal communication
? Experience in performing well under pressure
? Capable of working competently with personnel at multiple levels of the organization
? Experience with ServiceNow or Okta is a plus
? Must have work authorization that allows candidate to work in the United States
Skill
Required / Desired
Amount
of Experience
Associate degree in a related field
Required
2
Years
Experience with excel spreadsheets, including formulas and reporting
Required
2
Years
Experience with O365 Pro Plus core applications
Required
1
Years
Experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).
Required
1
Years
Excellent oral, written, and interpersonal communication
Required
2
Years
Experience with HelpDesk support.
Required
1
Years
Why Work with Us
Benefits
At Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:
Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.
Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.
Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.
At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.