Job Description :
Five9 Programmer/Developer in Houston, TX or Remote
Required Experience
Experience with following Five9 API
Five9 Computer Telephony Integration (CTI) web services API
Configuration Web Services API
Reporting Web Services API
Statistical Web Services API
Experience with Five9 connectors to provide real time data access during a call
Experience with Pre-Packaged CRM Integrations such as
Salesforce
Velocify/Leads 360
Netsuite
More than two years of experience in Five9 programming using a scripting language. Experience in software development and scripting is required.
Experience with databases such as MS SQL, MySQL, NoSQL, Hadoop, Elasticsearch, Redis, Cassandra, and/or Mongo.
Knowledge of out of the box reports for Queues, Agents, Interactions, Campaigns, IVR Scripting, List Reports, Contacts, Do Not Call, Worksheets and custom report creation
Knowledge of scripting languages such as JavaScript, Ruby, Python, Bash.
Would like to see
Experience with project management and workflow tools such as Agile, Jira,
Experience with open-source technologies and cloud services (AWS)
Experience in working with Selenium or equivalent for automation and configuration.
Strong communication skills and ability to explain protocol and processes with team and management.
Stellar troubleshooting skills with the ability to spot issues before they become problems.
Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
Time and project management skills, with the capability to prioritize and multitask as needed.