Job Description :
Position Role/Tile: FastTrack Engineer- EMS Intake

Location: Dallas, TX

Duration: 12+months


As a FastTrack Engineer (FE), your focus is to support customers deploying to the Microsoft Cloud. You will represent Microsoft in communications via phone, email, and web to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.

Key business metrics & responsibilities will include:

Obtain high customer and partner onboarding satisfaction

Drive customer success and adoption of their Microsoft software purchase

Reduce time/cost to deploy

Provide high quality data back to the product teams to help drive service improvement

Reduce reactive support incidents

Each week can vary- one week could be spent doing 50% learning and research and the following week could be 30% research and learning. Majority of the day will be working alongside Customers.

Candidate Requirements

Technical proficiency in and learning attitude toward Windows desktop deployment (Windows 7 or greater with Windows 10 deployment and management experience preferred) and related technology including Windows as a Service (WaaS), Desktop Analytics, Windows Update for Business (WufB) and/or System Center Configuration Manager (SCCM

Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.

Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.

Proven ability to work virtually.

Communication Skills – Spoken and written English (including technical writing Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.

Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners