Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: EUC VIP support Tech Location: Carmel, Indiana Duration: Long Term Job Description: Provide Level 1 Support, Level 2 Support and Level 3 Support to End Users especially for VIP users Hardware and Software Troubleshooting. Email Client (Outlook Support) Citrix desktop side issues Troubleshooting. Conduct installations, moves, adds, changes and deinstallations (IMACD) for EUC Devices and software remotely Remote Desktop Support as applicable. VIP Support as required per ticker assignment. Ensure Perform or ensure the performance of client level virus scanning. Coordinate activities with the Service Desk, proactively notify and train the Service Desk on software, Update and Upgrade deployments,where practicable. Performing Resource maintenance in accordance with manufacturer warranties and Service Recipient requirements Provide high level End User orientation for new EUC devices upon deployment. Secondary Skills: Asset Management. Maintain and update the Asset Management System with an inventory of EUC Devices by End User name, make, model, serial number, location, operating system, warranty information, software deployed and other key identifiers; provision such EUC Devices as necessary to authorized End Users. Asset Depot. Hands on Support. Incident,Problem,CHange Management. Distribution software packages, Updates and Upgrades Recover EUC Devices and software from terminated End Users and certify them for redeployment or disposal. Provide break-fix support, including parts and labor, to return out of-warranty hardware to full working order on a best efforts basis. Service Now experience is perferred. Key Words: Level 1 support, VIP users, outlook, Citrix, IMACD If your skills match our requirements, Click here to Apply. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc