Job Description :
Position : CMDB Analyst
Client Location : Louisville, KY (Currently remote & relocation will be required post covid)
Duration : 12+ Months Contract
Please note - USC/Green Card candidates are preferred…
Job Description:
Summary: The ServiceNow CMDB Analyst will represent a specific technical domain in the IT organization (e.g.: applications, database, server, network, etc and understand how the CI Data Owners for that domain use their CI data. The successful candidate will have Business Analyst and Project Mgt. skills and have Software Development Life Cycle (SDLC) experience.
Responsibilities
Represents a specific technical domain in the IT organization (e.g.: applications, database, server, network, etc
Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB
Defines and documents the processes and procedures for creating and maintaining CIs and CI data
Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB
Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures, policies, and communications
Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date
Ensures that the CI Data Owners can effectively manage their CI data
Manages the continuous improvement of the automation and maintenance of non-discoverable CI attributes
Evaluates requests for new CI classes, CI attributes, and CI relationship types
Defines, creates, and monitors CI data health reports / dashboards and works with the CI Data Owners to resolve any issues.
Defines the scope CI data audits, documents the audit processes, ensures the audits take place, and any issues identified are resolved
Defines, implements, and improves CI data governance processes as needed
Ensures the CI data is managed using the approved processes
Manages the design, development, and implementation of process and / or CMDB enhancements