Job Description :
Launch Your Career with Cook Systems\n\nReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.\n\nOur core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.\n\nJoin our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!\n\n
Compensation at market rate per hour.
Serves as single point-of-contact for end-users after Power Users have assisted end-users. Performs problem
identification and on-the-spot training to prevent problem reoccurrence and knowledge transfer. Escalates Tier
2 problems to appropriate support (e.g., technical experts or process experts). Maintains history reports,
identifies and addresses re-occurring problems, and assists in the development and execution of ERP and
business process best practices across the organization. Performs basic fixes and data maintenance. May
develop on-line help and update systems support help scripts. This position is very similar in responsibilities
and tasks to a help desk position, but the impact to the organization due to errors is more significant. This
position requires more advanced training than a similar help desk position.
Dimensions
Education:
Bachelor?s Degree in Computer Science, Information Systems, Business Administration, or other related field.
Or equivalent work experience.
Experience:
A minimum of 3 years of business and/or ERP experience.
Complexity:
Intermediate professional level role. Works on multiple projects as a project team member, occasionally as a
technical leader. Works on small to large, complex projects that require increased skill in multiple technical
environments and knowledge of a specific business area. May coach more junior technical staff.\n\nWhy Work with Us\n\nBenefits\n\nAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to:\n\n Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you.\n Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.\n Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.\n Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts.\n Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.\n\nAt Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.