Job Description :

Greetings of the Day...!!

We have an excellent requirement for you. Please go through the job description and let me know your level of interest in this position. Feel free to mail me at ************* or call me at .

Job Title: Enterprise Services Team Lead

Location: Chester, VA (Locals Preferred)

Description:

  • local candidates strongly preferred
  • Manager will determine if he wants to conduct onsite vs. phone interviews. Candidates submitted must be able to attend an ON SITE interview, if requested, NO Skype, NO exceptions
  • This position can telework up to 3 days per week.
  • This position needs to be filled to ensure VITA invests the proper level of attention required to support the VSP Fusion Center Office 365 email solution.
  • The purpose of this position is to manage and monitor the day to day business as it relates to services managed by VITA's Enterprise Services team.
  • Describe the primary functions to be performed by this resource: This resource will serve as the business relationship manager, service lead, security representative for the VSP Fusion Center Office 365 environment.
  • This position needs to be filled to ensure VITA invests the proper level of attention required to support the VSP Fusion Center Office 365 email solution.

Required/Desired Skills:

Skill

Required /Desired

Amount

of Experience

Oversee the development, modification, and decommissioning of VITA services for full lifecycle management.

Required

2

Years

Function as POC for agency customers for information related to any VITA Enterprise Service supported in our service catalog

Required

2

Years

Also in our service catalog any needed operational escalations.

Required

2

Years

Familiar with and manage supplier contracts to ensure any outsourced engagements deliverables or expectations are being met as required by contracts

Required

2

Years

Oversee and facilitate operational improvements for the services supported, and ensure compliance to any agreed upon System architecture, or security

Required

4

Years

Support SaaS platforms like Zoom, SharePoint/Teams/Office 365, UiPath RPA, DocuSign, etc.

Required

2

Years

Run periodic ServiceNow ticket reports to ensure the work to support the services is getting done in a timely manner

Required

4

Years

In ServiceNow identify any ticket trends than may need additional technical review.

Required

4

Years

Manage and update service catalog content and workflows to ensure the ordering and chargeback process of services functions as designed.

Required

2

Years

Manage and facilitate the process for the creation and updates to architecture

Required

2

Years

Manage and facilitate security documents working with vendors, internal resources, and other stakeholders

Required

2

Years

Facilitate or lead product demos, information sessions, and trainings for new and exist agency customers

Required

4

Years

Understand and develop financial models for both operations, and customer chargeback

Desired

2

Years

Ability to bring projects and efforts to a successful completion with many stakeholders and political sensitivity

Required

4

Years

Experience working both indepedently and in a team-oriented, collaborative environment

Required

4

Years

Ability to effectively prioritize and execute tasks in a high-pressure environment

Required

4

Years

Highly self-motivated and directed

Required

4

Years