End-User Computing Lead Specialist

Job Title: End-User Computing Lead Specialist
Location: Minot, North Dakota
Experience: 12+ Years
Employment Type: Contract
Interview Type: In-Person or Webcam

We are seeking an experienced End-User Computing (EUC) Lead Specialist to oversee and manage enterprise-level end-user technology services. The ideal candidate will lead the strategy, architecture, implementation, and support of desktops, laptops, mobile devices, virtual desktop environments, and workplace productivity solutions. This role requires strong leadership, technical expertise, and hands-on experience in large and complex environments.

The EUC Lead Specialist will collaborate with cross-functional IT teams, business stakeholders, and vendors to ensure reliable, secure, and scalable user experiences across the organization. This role focuses on optimization, automation, standardization, service excellence, and continuous improvement in end-user computing.

• Lead the design, deployment, and lifecycle management of EUC technologies including endpoints, VDI, MDM, and application packaging.

• Manage end-user computing platforms such as Microsoft 365, Intune, SCCM/MECM, Active Directory, Azure AD, and collaboration tools.

• Oversee device standardization, provisioning, patching, performance tuning, and security compliance.

• Provide technical leadership in the rollout of Windows OS upgrades, hardware refreshes, and enterprise tooling.

• Establish and enforce EUC standards, best practices, governance policies, and service quality metrics.

• Ensure effective incident, problem, and change management for EUC services.

• Partner with cybersecurity teams to align with security controls and compliance requirements.

• Drive automation initiatives to improve operational efficiency.

• Manage vendor relationships and coordinate hardware/software procurement and licensing.

• Lead and mentor support engineers and service desk teams to improve end-user experience.

• Conduct root cause analysis, prepare technical documentation, and deliver executive-level reporting.

• Support remote work technologies and collaboration platforms to maintain productivity.

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Minimum 12+ years of IT experience with at least 6 years focused on End-User Computing leadership.

• Strong knowledge of Windows OS, Microsoft 365, Azure AD, Intune, SCCM/MECM, Autopilot, VDI (Citrix/VMware Horizon), and endpoint security tools.

• Hands-on expertise with device provisioning, mobile device management, imaging, patching, and application deployment.

• Experience managing collaboration platforms such as Teams, SharePoint, and OneDrive.

• Solid understanding of networking fundamentals, identity management, and security compliance frameworks.

• Proven experience with ITIL processes and service delivery management.

• Excellent problem-solving, communication, leadership, stakeholder management, and documentation skills.

• Ability to manage large-scale enterprise environments and lead modernization initiatives.

• Professional certifications such as ITIL, Microsoft 365, Azure, Citrix, or VMware.

• Experience with Zero Trust and modern endpoint security strategies.

• Knowledge of automation/scripting using PowerShell or similar tools.