Job Description :

Position:Emergency Communications Engineer – Lev.2

Location: Brooklyn, NY (100% On-site)

Duration: 12 months (35 Hours per Week)

Rate: Quote your best

Consultant must provideThree (3) Professional References; Work Authorization and valid Photo ID

Scope of Services:

  • Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
  • Configure and test Emergency Communications network infrastructure.
  • Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers. 
  • Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
  • Technical support and oversight for vendor managed ESInet services and systems. 
  • Technical support for Public Safety Unified Communications systems and services. 
  • Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications. 
  • Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.  
  • Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
  • Provide Emergency Communication technology asset management support and oversight.
  • Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
  • Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
  • Perform data and performance analysis associated with communications services.

Must have Skills:

  • At least 8+ years of experience working in aData center or in the Field Supporting related work.
  • 4+ years of experience in network support, LAN/WAN troubleshooting.
  • 4+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
  • 4+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).
  • Substantial knowledge of networking hardware and topologies.
  • Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
  • Substantial Knowledge of computing systems and hardware.
  • Experience with LEC Circuits termination and turn-up.
  • Experience with call routing, selective routing, trunking and location-based routing.
  • Ability to perform physical work related to the job.
  • Ability to follow detailed job documents.
  • Must be willing to travel within the NYC region to meet customer SLA’s.
  • Must be willing to work on-call, after hours and weekends when required.
  • Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language
  • Bachelor's degree from an accredited college in computer science or related area of study

Desired Skills:

  • Experience with Emergency Communications infrastructure, systems, applications and related technologies
  • Experience with DMS and ACD systems
  • Experience with ANI / ALI services and functionality
  • Experience with 9-1-1 Call Handling Systems
  • Experience with NG9-1-1 ESINET call routing.
  • Experience with SMS, RTT, TCC routing, SMS aggregation
  • Experience with third-party emergency communication system integrations
  • Experience with Land-Mobile-Radio systems, P25 conventional and trunked networks.
  • Experience with GIS and location-based identification systems
  • Experience with 911 related TDOS and DDOS risk mitigation 
             

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