Primary Job Duties and Tasks
· Responsible for building and managing the project/program management office/function for IT.
· Define and develop enterprise-wide IT project/program management practices, governance standards, processes and metrics.
· Ensure projects/programs are defined, tracked and communicated in a consistent and effective manner.
· Incorporate effective change and risk management controls.
· Partners with IT and business leadership and other key stakeholders to define opportunities, to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance).
· Direct project/program managers with business case development.
· Responsible for ensuring all projects within IT portfolios/programs are delivered on time, within budget and to an agreed quality level.
· Must possess extensive knowledge and expertise in project/program management, portfolio management methodologies and tools.
· This is a single incumbent position that typically exists in a large enterprise with multiple program managers and/or project managers as direct reports.
Specific Knowledge, Skills and Abilities (KSAs)
• Bachelor’s or Master’s Degree in Computer Science, Business Administration, or other related field. Or equivalent work experience. Project Management certification is required.
• A minimum of 10 years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years managing projects and/or project portfolios.
• Highly motivated and shows initiative, exceptional organizational and time management skills.
• Ability to effectively prioritize and execute tasks in a fast paced, high velocity, environment; ability to stay focused on responsibilities, meet deadlines and manage competing priorities under pressure.
• Ability to drive effective meetings: workshops, design, and problem-solving sessions.
• Able to scale, apply, and adapt project management methodologies and frameworks.
• Manage all project documentation.
• Demonstrate and apply strong problem solving, analytical and conflict management skills
• Ability to present ideas in business friendly and user-friendly language; demonstrated aptitude for working with, supporting and communicating with users and customers.
General Knowledge, Skills and Abilities (KSAs)
The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas:
• Communication: Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e.; project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
• Customer Service: Works well with clients and customers (i.e.; business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
• Decision Making: Makes sound, well-informed, and objective decisions.
• Flexibility: Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
• Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
• Leadership: Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations.
• Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
• Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
Education and Certifications
• Education: Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. (Required)
• Certifications: Project Management Professional (PMP)