Minimum number of years and type of relevant work experience:
Two or more years of desktop computer support is required.
Two or more years relevant work experience with Windows 10 and Windows Server is required.
Two or more years relevant work experience with OSX is preferred.
Hardware and software troubleshooting skills are required.
Experience and knowledge of computer networks, security, and storage is required.
Experience with Microsoft Active Directory is required.
Job Responsibilities • Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision • Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures • Documents inquiries and responses and recommends procedural improvements to unit leadership • Assists in the development of operational procedures to improve customer satisfaction and promote efficiency.
Job Title in Contract: Desktop Support
Has 8 - 10 years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.
Required Skills:
Desktop Support Technician
Windows 10
OSX Design
Software And Hardware Support
Computer Networks
Active Directory
Troubleshoot