Job Description :
Role: POS System Engineer

Location: Media PA

Duration: 6 Months

Job Description:

The POS Systems Analyst is a key team member responsible for the documentation and support of POS systems, Fuel control system and credit authorization processes. The position provides customer support to the core areas of client Store Operations, Fuel Pricing and Fuel Operations, Call Center, Marketing, Treasury and Sales Audit.

Principal Duties:

              Utilize analytical and problem solving skills to investigate, research, document and resolve technology issues and user problems in a timely and courteous manner. Escalate problems as required.

              Maintain support documentation with up to date processes and procedures.

              Support batch/data polling processes.

              Act as secondary customer request interface for services. Evaluate and prioritize incoming service requests via Applix and/or vendor incident systems (if applicable

              Provide operational support and analysis by investigation, documentation and resolution of technology issues.

              Participate in and make recommendations in the development and maintenance of processes and procedures and standard operating procedures.

              Provide effective communication to development and user community regarding issues, solutions, planned meetings, etc.

              Proactively share new learnings with others in order to improve organizational efficiencies.

Essential Functions:

              Ability to work well individually as well as in a team environment

              Good oral and written communication skills

              Strong customer service skills

              Ability to work with little or no supervision

              Detail oriented and strong organizational and time management skills

              Good analytical and problem solving skills

              Strong interpersonal skills

              Ability to be on-call 24/7

              Excellent analytical abilities

Basic Qualifications:

              Bachelor s degree in Information Technology or a technical discipline (e. g., engineering) preferred

              1+ years of related work experience

              Knowledge of standard support development frameworks and methodologies

              Familiar with multiple technologies (e. g., Windows OS, Office suite)"

Thanks & Regards,

Vijayakumar R

Talent Acquisition Specialist

Work Ext: 423 | Dir