Job Description :
Role: POS System Engineer
Location: Media PA
Duration: 6 Months
Job Description:
The POS Systems Analyst is a key team member responsible for the documentation and support of POS systems, Fuel control system and credit authorization processes. The position provides customer support to the core areas of client Store Operations, Fuel Pricing and Fuel Operations, Call Center, Marketing, Treasury and Sales Audit.
Principal Duties:
Utilize analytical and problem solving skills to investigate, research, document and resolve technology issues and user problems in a timely and courteous manner. Escalate problems as required.
Maintain support documentation with up to date processes and procedures.
Support batch/data polling processes.
Act as secondary customer request interface for services. Evaluate and prioritize incoming service requests via Applix and/or vendor incident systems (if applicable
Provide operational support and analysis by investigation, documentation and resolution of technology issues.
Participate in and make recommendations in the development and maintenance of processes and procedures and standard operating procedures.
Provide effective communication to development and user community regarding issues, solutions, planned meetings, etc.
Proactively share new learnings with others in order to improve organizational efficiencies.
Essential Functions:
Ability to work well individually as well as in a team environment
Good oral and written communication skills
Strong customer service skills
Ability to work with little or no supervision
Detail oriented and strong organizational and time management skills
Good analytical and problem solving skills
Strong interpersonal skills
Ability to be on-call 24/7
Excellent analytical abilities
Basic Qualifications:
Bachelor s degree in Information Technology or a technical discipline (e. g., engineering) preferred
1+ years of related work experience
Knowledge of standard support development frameworks and methodologies
Familiar with multiple technologies (e. g., Windows OS, Office suite)"
Thanks & Regards,
Vijayakumar R
Talent Acquisition Specialist
Work Ext: 423 | Dir
Email:
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