Job Description :
Job Title: IT - Digital Workplace Technician-Senior
Organization: Daimler Financial
Work Location: Daimler Financial, Farmington Hills

The Digital Workplace Technician handles all aspects of supporting the computing tools in use at the company. From preparing and deploying devices to troubleshooting and decommissioning tasks, the Digital Workplace Technician plays a key role. Additionally, the Digital Workplace Technician works directly with end users to answer questions and ensure devices are working correctly. Excellent Customer Service skills are essential for this role at all levels of competence.
10+ Years Exp.
PC
Installs, configures and maintains equipment in the computing environment
Provide Level 2 and Level 3 level troubleshooting for the devices and supporting infrastructure
Anticipate user needs and incorporate them into the overall support plan and activities
Organize and coordinate work related to PC replacement, new hire and off board processes
Identify research and resolve technical problems
Document and track issues through resolution Software