Duties include:
¨ Partners with other departments on application selection, support and implementation.
¨ Analyzes business processes and recommends improvements to optimize the customer experience.
¨ Partners with the business on vendor selection and management.
¨ Measures and tracks KPIs on all IT projects to understand ROI and value creation.
¨ Drives efficiency through automation.
¨ Communicates process improvements and implementation with stakeholders.
¨ Partners with the architecture and engineering teams on configuration and development to deliver solutions.
¨ Develops functional design standards and methodologies to deliver robust, agile functional designs that may span multiple functional areas and applications.
¨ Partners with other departments on requirements and delivers solutions to meet business needs.
¨ Ensures all technical designs meet our security and data architecture requirements
¨ Analyzes all requirements from the business and ensures security of all solutions.
¨ Partners with the IT Project Manager to drive projects on time and on budget.
¨ Provides deep, cross functional business process expertise and innovative solutioning across platforms and systems/architectures.
¨ Distills requirements into appropriate discovery work plans.
¨ Develops methodology, governance, and best practices to support digital experience platforms.
¨ Creates test cases with other departments.
¨ Drives business training.
¨ Supports applications on day-to-day administration and configuration.
¨ Performs other related duties as assigned by management.