Must Have Experience with C#, PowerShell.
Debugging & troubleshooting experience
Ability to read scripting languages
Software Dev and Test experience with Windows and Linux based systems – especially console, ssh, rdp
Ability to learn new technologies and tool sets o Excellent communications skills and “bedside manner”
Nice to Have o Knowledge and experience in high scale, highly available (99.99+) systems
Jenkins admin experience o Excellent problem-solving skills
Experience with MVC and/or HTML/CSS/JavaScript
• Responsibilities
? Join Level 1 rotation within normal business hours in US time zone.
? Utilize Standard Operating Procedures (SOPs) to assist/answer developer requests for admin service, answering their how-to questions, and triaging issues
? Answer requests on Slack, automatically opening Jira tickets for each request
? Do standard health-checks on the overnight deployment runs, raising incidents as needed
? Perform initial triage and diagnosis of incident requests
? Close those tickets that can be answered and attributing Root Cause for the requests
? Escalate those tickets that can’t be answered to the L2 Rotation
? Write high quality scripts that are easy to maintain and test as needed to make the L1 work more efficient
? Build and maintain metrics for the environment and for nightly test runs