Job Description :
Role : Voice Engineer
Location : King of Prussia, PA
Duration: 6 months
Moi: phone and video(if non-local)
Responsibilities:- Provide technical expertise while supporting both existing and new voice technology solutions. This includes the analysis and design of full collaboration solutions based on hospital leadership. This position will be heavily involved in the design, deployment, configuration and administration of Cisco Unified Communications (UC) products including Unified Communications Manager (Call Manager), Unity, Contact Center eXpress (UCCX), and supporting client-side applications including IP Communicator, Jabber, Finesse, and various reporting tools.
Essential accountabiities:
Design deploy, configure and administer Cisco Unified Communications (UC) products including Unified Communications Manager (Call Manager), Unity, Contact Center eXpress (UCCX), and supporting client-side applications including IP Communicator, Jabber, Finesse, and reporting tools
Provide technical expertise in creating and maintaining auto attendants, contact center scripts, queues, hunt groups, teams, and resources to support the day-to-day business operations; supporting and updating voicemail systems with advanced functionality; design, configuration and troubleshooting of collaboration technologies, to include building and maintaining communication endpoint devices, routes, directory numbers, and users.
Perform Tier 2 maintenance and tasks on a daily basis in an automated ticketing system including break/fix and moves, adds, changes (MACs
Participate in the design and implementation of full life cycle Cisco Unified Communications products.
Document communications technologies including maintaining inventories of phone numbers, scripts, and teams, and creating visual representations of call flows.
Work with management to ensure PCI compliance across collaboration platforms.
Monitor UC systems and network circuits to ensure optimal operating environment is maintained.
Must be capable of working independently, while at the same time demonstrating a collaborative and professional work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations.
A deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX, Expressways, Jabber Client, SIP, H.323, and QoS.
An understanding of network switching and routing as related to a Unified Communications.
Technical background on Integrating Cisco Video endpoints into complex AV environments containing multiple vendor components.
Hands-on experience with the following products is required: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX Zoom, and Jabber Collaboration Endpoints.
Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems.
Ability to analyze network activity and network related issues to discover and prevent systematic errors. Recommend/Implement Unified Communications network monitoring software and design changes/enhancement to improve system availability and overall performance
Help establish and maintain System Administration standards and procedures and expectations, as part of the deployment of new infrastructure services, systems and technologies.
Manage escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate.
Ability to troubleshoot and maintain a dispersed fully redundant Unified Communications network environment.
Ability to act as a resource for problem resolution, solving the most difficult and complicated technical problems in the Unified Communications/Video environment.
Knowledge and ability to apply quality assurance methodologies to infrastructure operations
Demonstrated ability to partner across the organization to ensure the delivery of great customer service to users of the UC and Collaboration services
Complete all other duties as assigned.
QUALIFICATIONS:
Education: B.S. degree required. Information Technology or related field strongly encouraged.
Licensures & Certifications: Cisco Voice CCIE a plus
Experience:
Must have hands-on experience with Cisco Collaboration Technology (Call Manager, Cisco Unified Contact Center Express (UCCX), Unity Connection and Jabber) experience with SPOK, IP Communicator, and MS LYNC Skype integration is a plus.
Must have experience with Cisco voice gateways and ISR routers.
Experience in Unified Communications and collaboration concepts, products, technologies and solutions including VoIP, messaging, the H.323 and SIP, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence
Must have hands on experience maintaining and troubleshooting Cisco Unified Communications and IPCC/UCCX calls scripts.
Must have hands-on experience with Cisco devices, products, and services.
An ability to work in high stress environment with changing demands/deadlines; ability to quickly re-prioritize tasks.
Prior experience in working with small to medium size contact center environments a plus.
Must have an ability to think and act strategically, proactively and deliver excellent customer service.
Proficiency with MS Office software.
Prior experience in a healthcare environment is a plus.
Thanks and Regards,
Sangeeta Deopa | IT Recruiter | KPG99, INC
Direct| |
3240 E State St EXT, Hamilton, NJ 08619