Job Description :
Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc
Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)
User equipment moves within the office (disconnect equipment, relocate and reconnect, retrieval)
Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)
Contact Dell for warranty repairs (Disk, Memory, Batteries)
Staging and imaging computers (unboxing, setup in staging area, image machines using Client’s process)
Maintain equipment records in inventory and stock
Asset management systems
Windows OS System Image Deployment
ITSM ticket system experience
Hardware/ Software troubleshooting and repair skills on:
Outlook & Microsoft application basic troubleshooting.
Other tasks as directed by the supervisor.