Job Description:
Role:
· Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components.
· Support Printer configurations and settings and troubleshooting access issues.
· Provide Executive support for PCs for VIP Users and their Executive Assistances.
· Support Conferencing implementations and issues.
· Track and support On-Boarding and Off-Boarding Users by issuing PC’s and peripherals.
· Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.
· Provide advanced technical support to a local network or system users, troubleshoots complex user software or hardware problems, and repairs equipment.
· Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC.
· Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes.
· Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility
· Manage, create, and maintain documentation and processes with EUC and Service Desk. Responsible for the platform and methodologies of PC Desktop Support including some hands-on problem-solving.
· Manage and maintain a software approval process, approved software library, and the mechanisms to distribute, limit and control software installed on all EUC related devices. Monitor and report on the EUC health, identifying issues, ensuring proper patching levels, and resolving identified problems.
· Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.).
· Compatibility and QA testing of applications, operating systems, and application packages.
· Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies.
Skills:
· System Administrator with a background in Installation of RHEL, Upgrading, Remote Troubleshooting, Performance Analysis, and Monitoring of Windows systems and MAC OS.
· MAC Certification is added advantage.
· Mid- level knowledge on conferencing solutions likes MS Teams, Polycoms and Cisco.
· Expert knowledge of Microsoft Windows desktop operating systems.
· Administration of end-user computing solutions, including SCCM / MIM, Intune, MDM, and various technologies.
· Mid-level Microsoft Server, virtualization, and network support responsibilities with the delivery of EUC technologies and management tools.