Desktop Support Technician /PC technican / IT technician
Location: Peoria, Illinois
Full-time role
Job Description:
Adhering to SLAs
Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems
. Troubleshooting technical issues
Ensuring that the processes are adhered to
Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed
Create documentation for process and procedures
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.