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GSK Solutions Inc
Katy, TX
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Job Description :
Job Title: Desktop Support Specialist Location: Dover, DE Duration: 4 Months Note: Selected candidates need to be on board Onsite. They need to pick their on- boarding documents and equipment manually. No expenses will be paid for travelling Job Description: The Desktop Support Specialist supports in-house teams and responds in person to help desk tickets. Provides first and second level support for desktop PCs and Printers within DTI facilities. This support is usually Desk side or on-site support Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction. Job Duties: Ideal candidate must have proven experience: -Configuring and networking desktop computers -Troubleshoot, diagnose and resolve issues with PC and other Endpoint Devices -Strong Customer Service -Strong attention to Detail regarding Documentation and other knowledge base article creation -Strong knowledge of Software and OS deployment tools -Ability to read and understand PowerShell -Working with Hardware and Software Vendors on procurement tickets / projects -Self Motivated Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious. Candidates should have had some prior experience with ticketing systems. Candidates should have proven ability of working independently to resolve issues on multiple sites. Travel may be throughout the State of DE using private vehicle Required/Desired Skills Skill Matrix Skill Matrix Technology Years of Experience Overall IT Experience Communication (1 - 10) Prior experience troubleshooting Hardware and Software issues in a windows enterprise environment Prior experience installing and troubleshooting BOTH Windows 10 and Windows 7 OS Proven past experience and ability in reading PowerShell Scripts Experience creating and maintaining active directory users, security groups and computers accounts Strong attention to detail regarding documentation and for knowledge base article creation Prior experience in roles that required excellent customer service skills Prior experience with desktop/service desk ticketing software Experience with System management appliances such as: Kace, SCCM, Airwatch, or Microsoft Intune Prior experience writing PowerShell Scripts Prior Experience Building Software Deployment Packages and managing automation of software deployments Experience Hardware and Software, ServiceNow and other ticketing systems