Additional Job Information:
Title: Desktop Support Representative
Position Type: Contract
Location: Onsite: Albuquerque, New Mexico (Locals only)
Description:
All visas - Except H1B, OPT, CPT
Mode of Interview: Video Call
Job Description:
· Responsible for the support and troubleshooting of hardware and software problems for desktop and laptop computers.
· Installs hardware and software on workstations.
· Sets up and maintains network and telecommunications systems.
· Troubleshoots LAN, server and connectivity issues.
· Utilizes ticketing system, when necessary. Re-images computers, perform data migrations and restorations, and conducts remote problem solving when required.
· Possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
· Excellent customer service skills to work effectively with clients and vendors.
· Excellent documentation skills.
· Practical problem solving skills and solid trouble shooting skillset.
· Possess excellent organizational skills.
· Possess excellent oral communication skills.
· Ability to work well with other people in a team oriented environment.
· Ability to install/deploy Windows / Apple based computers.
· Must be self-motivated and work with minimal supervision.
· Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users