Desktop Support / PC Technician with H&F (Hands & Feet)
El Paso, IL 61738 - (Onsite)
Duration : 12+ Months
Number of position- 2
The role will be involved in support of highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.
Thorough knowledge of servers, Rack, ESXi Hosts, Network switches, Network routers and other technical equipment.
Racking and Unracking, lifting and shifting of hardware equipment.
Vendor coordination and escalations.
Troubleshooting skills to solve network issues promptly.
Customer service skills.
" Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
" Strong technical aptitude and ability to research and solve complex issues independently
" Show adaptability and flexibility in work to suit business requirements
" Working with the Service Architect - identify, assess and plan the level and nature of expertise and resources required to deliver cost effective maintenance and support to infrastructure
" Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.
" Motivating and encouraging external teams both onshore and offshore to ensure delivery of the required standards of excellence in service and performance and support the continuing personal and professional development of all team members.
" Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner.
Hardware support and troubleshooting
Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Basic network troubleshooting
Experience working with basic network hardware (switches)
Troubleshooting connectivity issues
Thorough understanding of wireless/wired networks
Experience-based Windows 7 support
Configuration/imaging
Installation environment
General Windows OS troubleshooting
Customer service skills
Comfortable working with people in a professional setting
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion
Flexibility to work in a 24x7 work environment.
Excellent communication skills and telephone manner.