The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with IT users and IT leadership team. Responsibilities: • Acknowledge and work to resolve incoming tickets, either face-to-face or via remote tools • Communicate quickly and effectively with our employees in multiple (global) locations • Assist in resolving complex technical issues within the IT environment • Continually update and improve the documentation of the IT environment • Workstation/Laptop imaging, configuration and deployment • Deploy, manage, and ensure security of mobile devices • VoIP phone support and troubleshooting • Diagnose and solve local and network printing problems • Active Directory administration including managing domain users and privileges, and updating network shares and related permissions • Maintain current knowledge levels on existing products and/or acquire knowledge on merging technology and products • Maintain up to date enterprise Anti-Virus Applications and Encryption software • Design and maintain software distribution using automation for published and advertised applications • Support Senior Systems Administrators and other IT staff in maintaining, administering, and enhancing the multi-site network infrastructure. Requirements: • Working knowledge of Windows 7/10 / XP and MS Office applications is required. • Basic knowledge of Office 365 Administration • Basic knowledge of Sharepoint administration • A basic understanding of TCP/IP networking is required.