Job Description :

Job Role: Desk Side / Field Service Technician

Location: San Antonio, TX

Duration: 6+ Months CTH

Interview: One round video Interview

Job Description:

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs. (Tablets), Iphones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices.

Hands & feet support for network and server equipment as well as any IT related projects.

Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

Backing up and restoring user data, settings and associated systems administration activities

Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts

Assist on Incident and Problem management activities

Be available for On-call support on need basis & as business demands

Adhere to ticket response and resolution SLA's as agreed upon with the customer

Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds

Experience-based Windows 7 support

Configuration/imaging
Installation environment
General Windows OS troubleshooting

Hardware support and troubleshooting

Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices

Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc).

Strong Microsoft Operating System installation and troubleshooting skills


,
Sam Scott
Phone
email : s

E-Solutions Inc.
2 N. Market St., #400, San Jose, CA, 95113
e-Solutions Inc. is a 15 year old company having 15 Global Offices across 5 Nations and with more than 1000+ IT & Software professionals. Working on cutting edge technologies, we are serving 100+ Fortune2000 companies globally.
USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA

Disclaimer: E-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.

             

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