Job Description :
Role: Desktop Support with French & English Location: Montreal, QC or Toronto, ON or Anywhere in Canada Mode: Contract Tasks: As Senior IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the French-speaking customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. Daily Activities: Provide hardware/software/network problem diagnosis/resolution via telephone for customers' end users Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge Administer and provide User Access in various systems Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions Soft Skills: Excellent communication and conversation skills (both verbal and written) Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations Ability to acquire new information quickly and the willingness to do so at all times Technical Requirements: Understanding of the IT environment and readiness to learn new processes and technologies Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware ITIL knowledge would be an asset Language Requirements: French B2/C1 English at least B2 Years of Experience: Total: 2-3 years of higher education (B.Sc. or diploma) Relevant: 2-3 years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems We offer: Life insurance Private healthcare MultiSport Card Clear career path in a growing multinational organization