Perform complex installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related software
Lead teams in the performance of onsite updates, configuration changes, or software installations
Lead teams in the performance of bulk MACDs
Lead technical support and setup during special events such as conferences
Provide lead technical assistance to Authorized Users
Liaise with and support Customer VIPs users
Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders, and support communications to the field force from the business liaisons regarding service delivery issues