Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Title: Desktop Support Location: EAGAN, MN Duration: Long Term Job Description: Prioritizes incoming service requests to provide or restore business functionality within service level requirements. Loads and configures specified software such as operating systems, productivity applications and specialty applications. Provides Level 3 support for hardware and software including: Diagnostics of system hardware, software and operator problems. Resolves the problems or transfer to appropriate support group for resolution. Document problem resolution and close incidents in problem tracking system. Such item include: Physical desktop configurations Virtual Desktops and applications Remote Teleworkers/Thin Client Macintosh hardware and software Blackberry handhelds. Perform Executive support and assist in Executive presentations involving desktop setup, use of PowerPoint and other media-based tools, projectors, etc. Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices and escalate critical performance issues to the appropriate support teams. Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members. Documents procedures and identify opportunities for continuous improvement. Works with Desktop Engineering and IT Security to facilitate the support and deployment of standard software packages, desktop deployment, and to help enforce new security standards and policies across the enterprise. Performs maintenance, disposal (life cycle support) of PC workstation Hardware/Software/Peripherals. Gathers asset-tracking information for each repair/request transaction. Helps ensure accuracy of asset database via timely change entry and periodic cycle count activity. Installs and coordinates the move of desktops, laptops and printers. Collects unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment. Key Words: Desktop, Network, Active Directory. If your skills match our requirements, Click here to Apply. Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Click here to Apply Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc

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