http://www.lancesoft.com
Herndon, VA
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Job Description :

Job Duties

  • Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
  • Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
  • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
  • Provide operating system and application support to diagnose and resolve unique, non-recurring problems
  • Reimage systems as required
  • Identifies potential escalations and proactively alerts management as needed.
  • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Recommend and/or performs upgrades on systems
  • Work with procurement staff to purchase hardware and software
  • Complete installation and testing of computers and peripherals within established standards and guidelines
  • Provide basic support for mobile devices and printers
  • Provide primary support to executive users
  • Provide equipment move services
  • Ensures configuration and inventory management database entries are complete and accurate
  • Provides time / resource estimates for assigned tasks including time tracking activities
  • Local travel as needed
  • Perform other duties as assigned

Requirements

  • Must possess a professional demeanor and strong customer service/consulting/training skills
  • Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
  • Basic experience of IT with basic understanding of networks, Intel servers and telecoms
  • Strong Break / Fix skills Desktops, Workstations, Notebooks
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • Strong Microsoft operating system troubleshooting skills
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Must be self-motivated and the ability to work independently with minimal supervision
  • Must have excellent time management skills
  • Must be detail and process oriented
  • Ability to walk long distances across large facilities
  • Must be able to pass a background security check
  • Valid driver’s license and reliable transportation

What will make a candidate stand out

  • Experience with ticketing systems (ServiceNow)
  • Experience working with executives
  • Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
 
             

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