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Desktop Support
Columbus, IN
Columbus
IN
47203
Date
: Jul-10-21
2021-07-10
2022-07-01
Desktop Support
Columbus, IN
Jul-10-21
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel, Junior
Rate/Salary ($)
:
17
Duration
:
6
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Required Skills
:
troubleshoot, windows, repair, helpdesk
Preferred Skills
:
helpdesk
Domain
:
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Midlevel, Junior
Rate/Salary ($)
:
17
Duration
:
6
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Required Skills
:
troubleshoot, windows, repair, helpdesk
Preferred Skills
:
helpdesk
Domain
:
http://www.lancesoft.com
Herndon, VA
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Job Duties
Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
Provide operating system and application support to diagnose and resolve unique, non-recurring problems
Reimage systems as required
Identifies potential escalations and proactively alerts management as needed.
Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
Recommend and/or performs upgrades on systems
Work with procurement staff to purchase hardware and software
Complete installation and testing of computers and peripherals within established standards and guidelines
Provide basic support for mobile devices and printers
Provide primary support to executive users
Provide equipment move services
Ensures configuration and inventory management database entries are complete and accurate
Provides time / resource estimates for assigned tasks including time tracking activities
Local travel as needed
Perform other duties as assigned
Requirements
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic experience of IT with basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver’s license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (ServiceNow)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
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