Avance Consulting
Bridgewater, NJ
Post Resume to
View Contact Details &
Apply for Job
Job Description :

Key Responsibilities

  • Diagnose and resolve desktop and laptop issues remotely with minimal disruption to end users.
  • Perform PC and laptop imaging, installation, and repair as required.
  • Deploy software remotely using established tools and processes.
  • Utilize monitoring tools to detect and resolve potential issues proactively.
  • Collaborate with team members to develop knowledge base systems for improved support efficiency.
  • Provide technical training and support to end users as needed.
  • Maintain accurate records of support requests and resolutions using ticketing systems.
  • Identify opportunities for process standardization and improvement.
  • Stay updated on cybersecurity best practices to ensure compliance in all support activities.
  • Work independently and effectively manage multiple tasks under pressure.

Required Qualifications

  • Advanced troubleshooting skills for Windows-based end-user computing.
  • Experience with ticketing systems (e.g., ServiceNow).
  • Proficiency in Cloud Infrastructure.
  • Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.
  • Effective communication and customer service skills.
  • Ability to collaborate effectively in a team environment.
  • Analytical thinking and problem-solving abilities.
  • Proactive system monitoring and issue detection skills.

Technical Skills & Experience

  • Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).
  • Experience in developing and implementing Knowledge-Based Engineering (KBE).
  • Understanding of Infrastructure Design and hardware/software systems.
  • Familiarity with remote troubleshooting techniques.
  • Experience with process standardization initiatives.

Preferred Qualifications

  • A bachelor's degree in computer science, Information Technology, or a related field is preferred.
  • 2-5 years of experience in desktop support and network engineering in an enterprise environment.
  • Strong understanding of cybersecurity best practices.
  • Ability to handle multiple tasks simultaneously and work independently.



Client : Tech Mahindra
             

Similar Jobs you may be interested in ..