Avance Consulting
Bridgewater, NJ
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Job Description :

We are seeking a skilled Desktop Support with a minimum of 2-5 years of experience in an enterprise environment. The ideal candidate will have a strong background in diagnosing desktop and laptop issues, remote software deployment, and utilizing monitoring tools to proactively detect and resolve issues. This role requires excellent troubleshooting skills and a commitment to providing exceptional customer service.

Responsibilities:

  • Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.

  • Perform PC and laptop imaging, installation, and repair as needed.

  • Deploy software remotely using established tools and processes.

  • Utilize monitoring tools to identify and address potential issues before they impact users.

  • Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.

  • Provide technical training and support to end users as required.

  • Maintain accurate records of support requests and resolutions using ticketing systems.

  • Identify opportunities for process standardization and improvement.

  • Stay updated on cybersecurity best practices and ensure compliance in all support activities.

  • Work independently and manage multiple tasks effectively under pressure.

Mandatory Skills:

  • Advanced troubleshooting skills for Windows-based end-user computing.

  • Experience with ticketing systems (e.g., ServiceNow).

  • Proficiency in Cloud Infrastructure.

  • Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN.

  • Effective Communication and customer service skills.

  • Ability to work collaboratively in a team environment.

  • Analytical Thinking and problem-solving abilities.

  • Proactive system monitoring and issue detection skills.

Preferred Skills:

  • Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA).

  • Experience in developing and implementing Knowledge-Based Engineering(KBE).

  • Understanding of Infrastructure Design and hardware/software systems.

  • Familiarity with remote troubleshooting techniques.

  • Experience with process standardization initiatives.

Qualifications:

  • A bachelor’s degree in computer science, Information Technology, or a related field is preferred.

  • 2-5 years of experience in desktop support and network engineering in a



Client : Tech Mahindra