Desktop Support Analyst at San Antonio, Tx

San Antonio, TX San Antonio TX 78299

Date : Jun-27-22

Desktop Support Analyst at San Antonio, Tx

San Antonio, TX

Jun-27-22

Work Authorization

US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Senior

Rate/Salary ($)

:

Market

Duration

:

12

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

SAN

Permanent Direct Hire

Consulting / Contract

Required Skills :

SAN, Windows 2000, ACTIVE DIRECTORY, MS Project, Powerpoint, ServiceNow, Visio, VOIP, Windows 2003, Windows 2008, Windows Vista, Windows XP, Word

Preferred Skills :

Domain :

IT/Software

Work Authorization

US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Senior

Rate/Salary ($)

:

Market

Duration

:

12

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

SAN

Permanent Direct Hire

Consulting / Contract

Required Skills :

SAN, Windows 2000, ACTIVE DIRECTORY, MS Project, Powerpoint, ServiceNow, Visio, VOIP, Windows 2003, Windows 2008, Windows Vista, Windows XP, Word

Preferred Skills :

Domain : IT/Software

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lnfoways
Newtown, PA
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Job Description :

IMMEDIATE NEED

Role : Desktop Support Analyst

Location: San Antonio, Tx

Client: HCL America

Hiring Mode: Contract

Job Description

Required Experience, Skills and Qualifications

Tech Skills:

2 years of Technical helpdesk or technical call center experience is necessary.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, and ServiceNow
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
Current experience with troubleshooting VPN and remote dial-in user s
Support for laptop, desktops, printers, and apple products
Others: A e Acrobat and other common desktop applications like Winzip, etc
Experience with troubleshooting VOIP issues
Understanding how to read and collect log files for applications
Experience with remotely installing software using PowerShell

Experience:

Helpdesk: 1 year (Required)
2 years of remote troubleshooting experience
1 year of call center experience
Current A+ certificate or relevant hands-on experience

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