Profile:
Desktop Support Technician (Field Services -Onsite)
Skills: - Desktop/Laptop repair / IMAC new setups experience is a must.
- Good verbal communication: ability to solicit and convey moderately complex information and make recommendations.
- Good problem-solving skills, ability to work well with diverse personalities and teams.
- Considerable experience supporting Servers and Handheld Devices.
- Knowledge and experience on Service requests, incident, problem management, Knowledge, and experience of ticketing tools (ServiceNow)
- Ability to set priorities and manage competing objectives
- Ability to lift at least 50lbs
Certifications:
A+ (required)
Dell WPD Technician
Client Environnent:
Windows 10 & 11, MS Office 2016 and O365, Dell Laptop /Desktops |