tanishasystems
Boston, MA
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Job Description :

Job Description

  • Need excellent skills in service now and PowerBI reporting,
  • Strong hands on experience in SLA s and operations management.
  • Strong hands on experience in Incident management and service management
  • Familiarity with ITIL processes and Agile methodologies with strong desk side services background.
  • Overseeing the deployment, maintenance, and enhancement of hardware and software support services.
  • Supervising a team of IT professionals, ensuring the reliability and security of systems, and implementing best practices.
  • Collaborates with various departments to understand the technology needs, aligning solutions with organizations objectives.
  • Demands expertise in troubleshooting and resolving technical issues promptly, minimizing downtime and disruptions.
  • Position requires a blend of strategic thinking and hands-on technical proficiency
  • Awareness of industry trends, evaluating and integrating emerging technologies that can drive operational efficiency.
  • Strong in Adaptability, problem-solving skills, and a proactive approach to IT operations are vital


Client : Tanisha Systems