Job Description :
Role: : - Desktop Support Manager Location: : Dallas/TX/Onsite Duration: Contract/ Full Time Job Description: 6-8 years of proven leadership experience in the End User Computing (EUC) domain. Bachelor's degree in Information Technology or related field. Candidates possessing technical expertise in the EUC scope of work would be preferred. Experience in leading and managing multiple ECU teams like Deskside Support, SCCM, Imaging, AD, would be an added advantage. Extensive understanding of Windows based systems i.edesktops and laptops) Ability to guide the technical teams through complex device troubleshooting for Level 2 and Level 3 support requirements Evaluates new innovative desktop products and solutions to ensure system and environment compatibility. Collaborate with other IT capabilities to evaluate and analyze desktop systems impact for upgrades and conversions. Experience with technologies such as OS Imaging, GPOs, DHCP, DNS, and basic understanding of network, security and device troubleshooting Ability to obtain NERC Critical Infrastructure Protection (CIP) certification Maintain positive relationships through business engagement. Oversee and help coordinate End User Computing Projects i.e. (Hardware Refresh, OS Upgrades Interact with customer's hardware and software vendors when required. Oversee team productivity by assigning tasks to individual technical resources. Ability to prioritize and respond to customer inquiries and escalations promptly. Identify and implement process improvements. Define and implement industry best practices. Maintain EUC hardware inventory and identify threshold gaps. Ability to meet all contractual CPIs and KPIs monthly. This position is primarily based out of downtown Dallas and requires some onsite presence at multiple client office locations through the Dallas, FT. Worth metropolitan area. There would be some travel to other client offices throughout, North, East, West, and Central Texas when required but is not extensive