Job Description :

Desktop Engineer with strong imaging experience for Fiesta in Miami? Onsite 3 days a week. Would travel to Dallas for training for the first week or two. They will 100% hire

Notes from Talent Acquisition:

  • Position: Desktop Support Engineer - Tier 3 (6-month contract)
  • Start: ASAP through 12/31/2022; likely extension after that date
  • Work Location: Hybrid (3/2) at Miami office work location with training at the Dallas office

Desktop Engineer

  • Responsible for the architecture, implementation and maintenance of the organization's desktop and point of sale computing infrastructure environments including image creation, installation, upgrades, high level troubleshooting, patching, and software deployment.
  • Responsibilities range from evaluation, configuration, installation, and support for desktop and point of sale systems and upgrades.
  • Provides Tier 3 support and consultation to IT users for all aspects of desktop-based LAN and WAN systems software and hardware. Configures, installs, monitors, and maintains systems for inventory, asset and license management, O/S image and driver deployment, software deployment and packaging, client encryption, and automation scripts.


  • Develop Windows Base Images, crafting the operating system and GPO settings so that they integrate with all enterprise hardware and software and meet customer requirements.
  • Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities.
  • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline.
  • Conduct Windows Readiness and Compatibility Assessment of hardware, software, and infrastructure environment.
  • Support application packaging, deployments, documentation, and release control in an Enterprise environment.
  • Write documentation, installation procedures, checklists, troubleshooting tips and topology diagrams.
  • Create and maintain custom task sequences and other custom code for image management.
  • Provide desktop management automation through scripting to deliver consistent and predictable services.
  • Work within the change management process to coordinate the release of new software packages.
  • Open and follow-up on critical incidents with the hardware vendors in the event of a problem relating to a supported hardware platform.
  • Conduct QA testing of images before they are pushed to production.
  • Provide 3rd level support to the Help Desk and field support teams via the resolution of escalated application, operating system, deployment, and hardware issues.
  • Participate in multiple projects in a fast-paced environment.
  • Develop processes to increase efficiency and automate regular maintenance of support actions.
  • Deploy software for service packs or emergency security patches.
  • Trouble shooting network issues within the environment using networking fundamentals, concepts, practices, and procedures.
  • Document and track to resolution all customer support request/issues within ServiceNow ticketing system.
  • Effectively communicates complex information to a variety of technical and non-technical customers. Works with IT Management to develop and document accurate operating procedures.
  • Other duties as assigned

Desktop Engineer Position Requirements

Education/Learning Experience

  • Bachelor's Degree (in Computer Science or related field) or equivalent combination of education and experience may be considered

Work Experience

  • Required: Minimum of 5 years of related experience, including at least 3 years specializing in Windows desktop, and Microsoft technologies.
  • Minimum of 3 years of experience with OS imaging, maintenance, and deployment.
  • Experience with restaurant systems is desired, but not required.


  • Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
  • Ability to research and recommend innovative, and where possible automated approaches for system administration tasks.
  • Ability to support other mobile devices like smartphones and tablets.
  • Ability to contribute to and maintain system standards.
  • Knowledge of Active Directory Domain management
  • Experience with Enterprise systems management applications with SCCM experience a plus
  • Strong experience with systems analysis and functional design.
  • Strong understanding and utilization of Windows scripting languages
  • Knowledge of O365, Azure AD, and other cloud technologies
  • Understanding of networking (LAN, WAN, VPN), DNS & DHCP, ADFS and PKI and protocols (TCP/IP).

Licenses / Certifications:

Consideration given for MCSE Certification, Microsoft System Center Configuration Manager (SCCM), Microsoft Certified Professional (MCP), COMPTIA A+, HDI-Desktop Support Technician